By Priya E. Abraham
In a recent workshop I ran in Hamburg on this cutting-edge topic, leaders and entrepreneurs across many sectors engaged in an animated discussion on applied digital skills. Specific focus on the alignment of cyber- and physical identity, and connected opportunities, challenges and risks in the ‘people’ aspect of digital transformation and evolution, raised some key questions:
Navigating in the Collaboration Age
Successful digital transformation requires leaders and entrepreneurs to both rework their business model and consider revising the design of their organisations, shifting from the traditional functional hierarchy to a “network of teams”, and thereby enabling highly empowered, interconnected, flexible team-working.
People form the heart of organisations and should understand the value of human connections as well as their own role in the future, tech-infiltrated age. It is essential that human connections translate into collaboration in order for measurable results to be visible in organisational performance.
“For technology to work, it has to be human-centric.”
Unlocking workforce collaboration skills is vital in enabling teams to bridge socio-economic, technological and cultural boundaries. Collaboration is enacted through interaction, which in turn is enacted through identity. Through raised levels of identity awareness, the workforce is able to:
Despite the ongoing debate on the shortage of digital skills, many companies still lack a comprehensive framework for developing people’s digital capabilities. With the rise in importance of identity management as a subset of digital skills, it is critical that any company framework includes a focus on this area.
Closing the digital skills gap
Many previous digital frameworks are unfit for purpose today, as they are not designed for enterprises and largely fail to integrate two vital dimensions: the social and the technical competencies essential for digital literacy. The digital literacy model I propose develops digital competence within the workforce, fostering inclusive customer relationships and reducing risk.
The digital literacy model
Digital literacy consists of the following six components:
How to master identity in the collaboration age
It is time for leaders to start redesigning organisations and devise strategies to make digital transformation happen. Digital social competence has long been overlooked in people development, specifically with a view to:
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Digital transformation advisor | Privacy expert | Cyber anthropologist | Author