Communication - Typing and Tapping
‘I updated my profile’; one of the consequences of enabling technology is the transformation of communication. Organisations use technology, including social media, to communicate both to and from their internal and external stakeholders.
In 2017, emoticons celebrated their thirty fifth birthday. The hybrid terminology of ‘emotions’ and ‘icons’ is pictorial representations of feelings. When they first appeared in cyberspace, their later fame was entirely unexpected. Indeed, they shaped the communication style in the digital space. Products and services were designed fostering their popularity, some of them even acknowledging different cultural styles as observed, for example, between Americans and Koreans.
Communication styles are changing with the exponential growth in the volume and speed of newly available technology. Millennials want and expect detailed, regular feedback and praise for a job well done; they want feedback frequently or continually on the job. With the younger generations who are entering the world of work and the empowerment of the individual, organisations are already seeking solutions to provide for the communication needs of the future workforce.