Inclusion through social interaction happens in both the face-to-face and the cyberconnected world. Digital inclusion ensures that individuals and groups have access to, and skills to use, information and communication technologies (ICT) and are therefore able to participate in and benefit from the growing knowledge and information society. Availability, that is, access to broadband connections and necessary digital tools, is a key enabler for digital inclusion.
Digital inclusion in the workplace allows for greater flexibility. It is a key indicator for an organisation’s digital maturity, its relationship with people, in the role of customers, employees and the stakeholder network, reflected in products and services, made available at their fingertips. Digital inclusion can unify like-minded people and can be regarded as a valuable resource for promoting positive social interaction.